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One of the best guarantees in Quebec

At Vapora, we offer one of the most advantageous warranties on the market: a full year, or 365 days . Because trust doesn't end at the checkout, we believe that good service should continue after the purchase.

Certain conditions apply. See the FAQ section below for full details.

FAQ

What is the warranty period at Vapora?

Most of our devices come with a 1-year (365-day) warranty from the date of purchase. This warranty covers manufacturing defects according to the established conditions.

What is covered by the warranty?

The warranty covers manufacturing defects and abnormal malfunctions under normal use. Each product is evaluated to ensure fair and consistent warranty application.

What are the conditions for benefiting from the guarantee?

The product must be returned:

  • in generally respectable condition
  • with the original proof of purchase
  • with the original box , where applicable

Certain exclusions may apply depending on the type of product.

What should I do if my product has a problem?

Visit a Vapora store with your product and proof of purchase. Our team will assess the situation and assist you according to the applicable warranty terms.

Is the guarantee valid in all Vapora stores?

Yes. The Vapora guarantee is valid throughout our network , regardless of the store where the purchase was made.

Does the warranty cover accidental breakage or normal wear and tear?

No. Damage caused by misuse, drops, modifications, or normal wear and tear is not covered by the warranty.